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Research Report



A UK research report examining consumer attitudes to unsecured credit in 2020.

2020 was a year like no other, find out in our latest report how this has affected consumers' attitudes to unsecured credit and their relationship with lenders.

  • How have furlough schemes, rising unemployment, and social isolation for millions affected the consumers’ financial behaviour?
  • What is the role of technology in economic recovery, and supporting customers now and in the future?
  • Learn how economic uncertainty leads to a greater demand for flexibility in lending and how products need to keep pace with how the next generation handle their finances.


Read The Full Report

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Only 20% of consumers would consider borrowing from an alternative lender, down from 62% in 2019

Who are the providers that consumers look to in an uncertain market?

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Price comparison site usage is down 30% since 2018

How are consumers researching their options and making the best choices in today's loan market?

51% of consumers are more concerned about the state of the finances as a result of COVID-19

What is the best way to engage consumers who are now nervous about their financial future?

EQ Credit Services Is Transforming The Lending Industry

Delivering intelligent loan management systems and expert people to drive transformation in the secured and unsecured lending sector.

Using Technology To Support Borrowers In Difficult Times

At the start of the pandemic, the FCA quickly put in place measures to support users of certain consumer credit products. They expected that lenders would move just as fast to protect consumers through these difficult times.

The Changing Landscape Of Specialist Lending

Available for download now, EQ Credit Services in association with Mortgage Finance Gazette, host an insightful webinar to discuss the increase in popularity of specialist lending sectors in the mortgage market.