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The Public Sector Complaint 
Management Guide

Embracing complaints and building trust

Understand how we can learn from the feedback we receive, and how the next generation of complaint management can revolutionise customer service.

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In the Public Sector Complaint Management Guide discover why it’s essential to continually develop channels of communication with your citizens, and how by using digital tools to increase accessibility, organisations stand to gain more than simply ticking compliance boxes.

The Guide Aims To Provide You With


An understanding of the value in complaints


An overview of how the public sector can use complaints as a catalyst for service improvement


An insight into how we can implement technology to pre-emptively seek out problems and deliver solutions


An action plan for your current complaint handling practices

Download The Guide