& Building Trust
& Building Trust
Complaint Management Software for the Public Sector
Complaints matter. Equipping public sector organisations with the tools to deal with them is a vital part in enhancing engagement with citizens, helping to provide a voice, as well as helping organisations understand pain points, leading to business improvement.
Through effective complaint management, local and central government organisations can save time, money, improve their reputation and build trust with its citizens.
Want To Find Out More?
In The Public Sector Complaint Management Guide we provide a comprehensive overview of why it’s essential that citizens are given a voice, and why by listening to these voices organisations stand to gain more than ticking compliance boxes.
Our software provides users with a smooth, easy to use online experience, helping public sector bodies engage with its citizens directly, clearly and effectively.
Reduce Case Resolution Time
Maximise efficiency and reduce the time taken from creation to resolution by utilising automation software, helping move the process along without the need for human input.
Root Cause Analysis
Analyse complaints with powerful reporting capabilities, spot trends and take preventative action helping to improve service.
Empower Case Workers
Develop and utilise knowledge base archives, supporting case workers to deliver a high level of customer service.
Who We Work With
We work in partnership with local and central government organisations.
We’re part of a number of procurement frameworks, helping organisations through the buying process.
Understand how local and central government bodies, and other public sector organisations can enhance citizen engagement through effective complaint management.